RAI’s Bengaluru Retail Summit 2025 Spotlights Innovation, Technology, and the Future of Retail

Speaking about the summit, Kumar Rajagopalan, CEO, Retailers Association of India (RAI), said, “Bengaluru is India’s innovation city where young, globally‑exposed consumers & retailers shape what’s next. With over a third of the population under 35 years old and a tech‑savvy workforce, the city tests ideas fast. At the same time, its deep cultural roots — from dosas on VV Puram Food Street to craftsmanship in clothing — give retailers a unique playbook. What we learn here is powerful: to succeed in retail, you need to fuse modern digital flair with the warmth of local tradition.”

Key highlights of RAI’s Bengaluru Retail Summit 2025 included a captivating presentation titled “Be Where Your Customers Are: The Omnichannel Revolution in Indian Retail” by Chetan Krishnaswamy, Vice President of Public Policy at Amazon India. The summit also included an engaging Fireside Chat with Siddharth Dungarwal, CEO and Founder of SNITCH.

The summit also hosted engaging panel discussions on topics such as Strategies for Retail Success: Navigating a Constantly Evolving Market; Tech Adoption: Integrating Digital Innovations with Physical Presence; Retail Technology: Powering Business, Enabling Growth; Mastering the Market: Transforming Insights into Growth Opportunities; The Art of Retail: Innovating in Diverse Retail Segments; among other sessions.

Sharing insights at the RAI Bengaluru Retail Summit 2025 were industry stalwarts such as Anand Aiyer, Arrow (Arvind Fashions Ltd.); Ashwin Chandrasekar, Third Wave Coffee;  Deepak Jain, CEO, Amantè India; Devarajan Iyer, Lifestyle International; Karan Mehta, Easybuy – Landmark; Kumar Nitesh, Ajio Business & Footwear Business, Reliance Retail; Lavanya Pachisia, Zivame; Manohar Chatlani, M D Retail India (Soch Apparels); Mouli Venkataraman, CEO, Cocoblu Retail; Seshu Kumar Tirumala, BigBasket; Srikanth Patnam, Royaloak Incorporation; Subhash Chandra, Sangeetha Mobiles; Sumit Ghosh, Fossil India; Venkatesh Vijayaraghavan, TTK Prestige; among others.

Deepak Jain, CEO, Amantè India Ltd: Bengaluru’s customers know exactly what they want—comfort, style, and value. They’re informed, confident, and they won’t settle. In intimate wear, that means local stores must bring best‑in‑class fabric and fit, backed by seamless omni‑channel support. We’re adapting by listening to Bangalore’s smart consumers, innovating with tech‑enabled design, and expanding touchpoints across the city and Karnataka.”

Devarajan Iyer, Executive Director and CEO, Lifestyle International Pvt Ltd.

“Bengaluru is where retail reinvents itself every day. We see shoppers switching between online and in‑store with ease. It’s a city that demands choice—from global to national Brands —and expects experiences that are seamless in both digital and physical.”

Subhash Chandra L, MD & CEO, Sangeetha Mobiles Pvt. Ltd. (and Chairman, RAI Bengaluru Chapter): “Bengaluru’s consumers expect more from their experiences—seamless service, smart upgrades, quick turnaround. Karnataka’s retail players are stepping up with flexible financing, fast delivery, and local showrooms blending tech and trust. We’re building a model that’s rooted in community, driven by innovation, and ready for next‑gen connectivity.”

With powerful insights, forward-looking strategies, and high-calibre participation, the 3rd edition of the Bengaluru Retail Summit reinforced RAI’s commitment to driving progressive change in the retail sector. As the industry continues to evolve at the intersection of technology, consumer expectations, and innovation, forums like BRS 2025 will remain vital in shaping a collaborative and resilient future for Indian retail.

About RAI:

Retailers Association of India (RAI) is the unified voice of Indian retailers. RAI works with all the stakeholders for creating the right environment for the growth of the modern retail industry in India. It is a strong advocate for retailing in India and works with all levels of government and stakeholders to support employment growth and career opportunities in retail, promote and sustain retail investments in communities from coast to coast, and enhance consumer choice and industry competitiveness.

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