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Exotel Launches Ameyo XTRM, an Industry-First Telco Regulatory Compliant, Enterprise Contact Center Solution in India
Exotel, a leading full-stack customer engagement platform, today announced the launch of Ameyo XTRM, a cloud-based omnichannel contact center solution for 99.5% uptime. Ameyo XTRM is a pure cloud-based enterprise product running on top of Exotels scalable Communications Platform as a Service (CPaaS) that supports up to 35 million calls per day and billions of calls in a year. Ameyo...
Exotel, a leading full-stack customer engagement platform, today announced the launch of Ameyo XTRM, a cloud-based omnichannel contact center solution for 99.5% uptime. Ameyo XTRM is a pure cloud-based enterprise product running on top of Exotels scalable Communications Platform as a Service (CPaaS) that supports up to 35 million calls per day and billions of calls in a year. Ameyo XTRM can now support large volumes of voice communications for up to 20,000 agents and supervisors per enterprise at a time. It is also equipped with AI-powered bots acting as the first line of customer engagement before agents need to intervene, reducing the dependence on agent intervention and improving their productivity. This will enable agents to focus more on complex queries. In situations where the bot finds a query challenging to handle after a particular point, it is supported by a seamless bot-to-agent transfer.
Ameyo XTRM is the only software in India equipped with a pan-India Unified License Virtual Network Operator (UL-VNO) and offers fully-compliant bundled telephony services as per telecommunications regulations. Consequently, it is quick to deploy and does not require implementing or updating legacy infrastructure to begin incorporating it into CX practices. It can help enterprises move their software and telecom infrastructure completely on cloud in a compliant way enabling agents to work from anywhere. This will help enterprises consolidate communication management processes into a single platform. Companies will now be able to stay cost-effective while scaling up their customer engagement rapidly and reliably.
The cloud contact center market is undergoing significant transformation, with Gartner predicting that by 2024, 85% of customer support operations will be driven by cloud-based infrastructure, up from less than 20% in 2019. The growth is influenced by increasing migration from on-premise to cloud models in emerging markets, as well as a proclivity towards AI-based interactive tools for quick customer resolution.
