1 Finance appoints Sanjay Ghosh as Principal Consultant – Process Excellence; to transform the customer experience digitally

Mumbai (Maharashtra) [India], June 1: Mumbai-based 1 Finance, a reimagined consumer financial institution, announces the appointment of Sanjay Ghosh as its Principal Consultant – Process Excellence, who will be responsible for digitally enhancing customer experience. Sanjay Ghosh carries a vast experience of 28 years with diverse roles, distinguished by a commendable performance in financial services, education & training, and retail franchising in India and abroad. At 1 Finance, he is in charge of building, reviewing, and reframing sustainable processes for customer-centricity. The experience he has gained in handling customers in the financial services industry has enabled him to empathise with them. This will lead to the creation of optimal experiences for customers at every touchpoint of their journey with the company.

Skilled in managing customer-centric operations, he has provided consultancy services to top BFSI firms of the country in the areas of business process reengineering to optimise operations excellence. He has played a critical role in building projects for companies like JM Financial, Nirmal Bang, MOSL Housing Finance, IndiaNivesh, IDBI, and TradeBulls, among others. During his tenure in Choice Equity Broking, he has been instrumental in reengineering the customer onboarding journey to yield five times the productivity adding 50,000 new client acquisitions a month. As the Senior Vice President at Angel One, heading KYC and Quality Assurance, he contributed to launching one of India’s first digital onboarding journeys way back in the year 2014. During his tenure with Angel One, the company earned the ISO 10002 certification for complaint handling of planning, design, operation, maintenance, and improvement.

Keval Bhanushali, Co-founder & Chief Executive Officer, 1 Finance, stated, “We are pleased to have Sanjay Ghosh on board as a part of the 1 Finance team, where he will focus on optimising process excellence of all the functions at the company. 1 Finance is setting up world-class processes for a digital-first experience to provide the best solutions to our customers. Sanjay Ghosh will play a critical role in the identification and building of these processes, thereby making customers realise their true value in the journey towards personal finance. It is an exciting time for the customer to prioritise financial well-being at par with that of their health. 1 Finance is determined to deliver peace of mind to its customers in their money matters.”